Help Center
CAN I GET BANGS ON MY HAIR PRODUCT HERE?
We don't have hair styling service like bangs cutting. In fact, it is not recommended to style the hair...
WHAT IS THE LONGEST HAIR LENGTH AVAILABLE FOR GRAY SYNTHETIC HAIR?
About grey hair toupees in stock, generally we do synthetic grey hair 6inch. Synthetic gray hair in ...
WHAT IS THE LONGEST HAIR LENGTH AVAILABLE FOR GRAY HUMAN HAIR?
The longest human gray hair we can customize on hairpieces or wigs is 8inch.
HOW TO DEAL WITH SOMETHING WRONG WITH MY CUSTOM-MADE HAIR UNIT?
Please contact us soon with the real pictures or video. If the hair unit doesn't follow your order request...
CAN I MAKE A CHANGE FOR MY CUSTOM-MADE ORDER AFTER PAY?
We’ll arrange the production soon once we receive the payment. It will be too late to make any change...
CAN YOU MAKE A NEW HAIR SYSTEM SAME AS THE ONE IN MY HAND?
Yes, we can. You can send your hair system sample to us. We’ll use your sample as a reference for base...
HOW TO PLACE CUSTOM ORDER?
When you have special request on hair color, hair length, hair density, base type, base size etc., text...
HOW MANY PACKS OF HAIR EXTENSIONS FOR A FULL HEAD?
There are 100 grams per pack in human hair extensions. We usually recommend 2 packs for a full head ...
HOW LONG DO HAIR EXTENSIONS LAST?
The lifespan of hair extensions mainly depends on the daily maintenance. Generally hair extensions can...
WHAT HAIR DENSITY CAN I HAVE FOR HAIRPIECES AND WIGS?
About hairpieces/wigs in stock, we only supply the hair density showing in description. If you have ...
IS YOUR WOMEN HAIR UNITS IN STOCK COME WITH GRAY HAIR?
Currently we don’t have gray hair units in stock for women. When you have such a demand, let us know...
ARE YOUR HAIR SYSTEMS MADE WITH NATURAL HAIR?
Our hair systems are made with 100% human hair. Some grey hair percentage are in Japanese Kanekalon ...
CAN I PERM DYE OR BLEACH THE HAIRPIECE WIGS?
In fact, the hair in hair units is much more fragile than your own hair. The chemical treatment in any...
CAN YOU CUT OR STYLE HAIR UNITS FOR ME?
No, we don't offer hair cutting service right now. Therefore you have to cut or style the hair unit ...
CAN I SHOWER GO TO THE GYM SWIM WITH MY HAIR SYSTEM/WIG ON?
You can go shower, gym or swimming with hair system on. However, the adhesive or tape need proper...
WHAT IS YOUR RETURN POLICY?
Hair units from our stock are returnable, when you provided it in original condition and packaging. ...
HOW TO CLEAN MY HAIR UNITS?
Apply the solvent on the glue residue areas and rub the area using your fingers. Dip for a while to ...
HOW OFTEN SHOULD I WASH MY HAIR UNITS?
Human hair units like hairpieces and wigs are supposed to wash less frequently. Frequent washing will...
HOW LONG TO COMPLETE THE CUSTOM ORDER?
Normally the lead time is 4-5 months for custom wigs. 3-4months for custom hairpieces. If you want less...
WHICH CURRENCIES DO YOU ACCEPT?
We accept payment in currencies like USD, EUR and CNY. You can check with our sales if your local currencies...
WHAT IS THE DURABILITY OF YOUR HAIR SYSTEMS? HOW LONG DO THEY LAST?
The durability of hair system depends on base material, hand craft, your daily using and daily maintenance...
HOW TO CHOOSE HAIR SYSTEM?
Different material and craft comes with different pros and cons. Our hair systems are designed for the...
