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Faq

Customer Questions

WHICH CURRENCIES DO YOU ACCEPT?

We accept payment in currencies like USD, EUR and CNY. You can check with our sales if your local currencies are supported.

HOW OFTEN SHOULD I WASH MY HAIR UNITS?

Human hair units like hairpieces and wigs are supposed to wash less frequently. Frequent washing will shorten the lifespan of hair unit. Generally you can wash hairpieces once every 2 weeks, wash wigs once every 3-4 weeks. It’s important to use sulfate...

HOW TO CLEAN MY HAIR UNITS?

Apply the solvent on the glue residue areas and rub the area using your fingers. Dip for a while to loosen the glue bonding. Gently glide full length of hair with finger brush. So that the residues won't get stuck to hair. Collect the residue...

WHAT IS YOUR RETURN POLICY?

Hair units from our stock are returnable, when you provided it in original condition and packaging. Any item used like base cutting, hair styling, hair bleaching, hair coloring or perming is unavailable to return or exchange. Custom orders and overstock...

CAN YOU CUT OR STYLE HAIR UNITS FOR ME?

No, we don't offer hair cutting service right now. Therefore you have to cut or style the hair unit with the help of hairdresser.

CAN I PERM DYE OR BLEACH THE HAIRPIECE WIGS?

In fact, the hair in hair units is much more fragile than your own hair. The chemical treatment in any way will cause hair drying or shedding. The best way is to have an expert who is experienced on hair units treatments to reduce the damage risks.

WHAT HAIR DENSITY CAN I HAVE FOR HAIRPIECES AND WIGS?

About hairpieces/wigs in stock, we only supply the hair density showing in description. If you have special request on hair density, usually it need do extra hair density or do custom order at a quite different offer. So contact with us about specific...

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